When I got the error message telling me I needed to upgrade to Mozy Pro, I was a little annoyed. I figured that I’d have to shell out $200/year instead of $100/year or something. Oh, well. Still a good deal, I guess.
Then I saw the price.
$3.95/month (ok…) and $0.50/GB (WTF!?)
50 cents per GB. Per month. That’s like $100/month for me (or more). I thought for sure I’d read something wrong. I asked someone on their chat support if there was any way around this restriction, and was told that there wasn’t. “It’s the way the software was designed,” Mubarak said.
Ok, fine, I thought. I’ll email support. Surely someone will understand the lunacy of this policy, and agree to do business with me as the home user that I am.
But here’s the response I got:
X-Mailer: Kayako SupportSuite v3.30.00
Date: Wed, 17 Mar 2010 01:43:26 -0600
Subject: [MozyHome Windows Support #RNC-455427]: Mac Mini Server Support
From: “Judy Priyanka Asher” email@example.com
Thank you for contacting Mozy Technical Support.I would like to inform you that only Mozy pro is compatiable with the Mac Mini Server, to access mozy you need to purchase the Mozy pro account.
Thanks Judy Mozy Support
Ticket Details Case ID: RNC-455427
So, I felt compelled to respond:
Received: by 10.142.154.13 with HTTP; Wed, 17 Mar 2010 01:03:32 -0700 (PDT)
Date: Wed, 17 Mar 2010 01:03:32 -0700
Subject: Re: [MozyHome Windows Support #RNC-455427]: Mac Mini Server Support
From: Isaac Schlueter firstname.lastname@example.org
Content-Type: text/plain; charset=UTF-8
I want you to do me a favor. Stop what you’re doing for just a moment, and think really hard about what your employer is doing. Because it’s really silly. Like, you should laugh about it, probably.
I could get a Mac Pro computer, put 8 giant hard disks in it, and upload the entire library of congress to Mozy’s servers for a hundred bucks a year, but a Mac Mini with a single 500GB drive is going to cost the outrageous sum of $0.50/GB/month (about $100/month in my case) simply because the operating system has the word “Server” in the title.
If you were a good corporate citizen, you’d probably do well to inform the people who make decisions over there at Mozy that this is simply boneheaded in all kinds of ways. We’re talking about a single-user machine, which probably has less storage overhead than most of your other MozyHomeUnlimited users.
Yet, rather than do business with me, and host my modest single-user backups, Mozy is setting the price more than TWELVE TIMES as high, simply because of the name of another piece of software running on the device.
Sense: this makes none. It’s like McDonald’s charging $800 for fries, and demanding that you cannot have a burger without fries if you drive a red car. Seriously, it is exactly as insane as that. I am shocked.
Please refund my credit card purchase and cancel my account. It appears that Mozy is run by lunatics, and I simply cannot trust such unhinged folks with my data.
– Isaac Z. Schlueter
Don’t use Mozy. They’re fucking crazy over at that place. And that’s just not trustworthy.